How to Delete Your Account
You can request account deletion directly through the RideX Passenger or Driver app. Alternatively, you can request deletion by emailing us.
Open the App
Launch the RideX Passenger or Driver app and log into the account you wish to delete.
Go to Settings
Tap the menu icon (≡) in the top left corner, then select Settings.
Privacy & Security
Scroll down to the Privacy section and tap on Manage Account.
Delete Account
Tap the Delete Account button, select a reason, and confirm with your OTP or password.
Email Request: If you cannot access the app, email privacy@ridexapp.com from your registered email address with the subject "Account Deletion Request" and include your registered mobile number.
What Happens to Your Data?
Upon receiving your deletion request, your account will be immediately deactivated and you will not be able to log in. We have a 30-day grace period during which you can cancel the deletion request by logging back in.
- Profile photo and name
- Email address and passwords
- Saved payment methods
- Saved places (Home/Work)
- Marketing preferences
- Trip history (3 years for disputes)
- Financial transactions (7 years)
- Driver documents (5 years after offboarding)
- Communication history with support
- Fraud prevention identifiers
Important Conditions
Outstanding Balances
If you have a negative balance, pending payments, or active disputes on your account, the deletion request will be paused until these issues are resolved. You must clear all dues before your account can be permanently deleted.
Driver Accounts
For RideX Driver partners, account deletion requires final settlement of earnings. If you have a vehicle financed through a RideX partner, deletion requires NOC from the financier.
Questions?
If you have any questions about the deletion process or need help downloading your data before deletion, please contact our privacy team at privacy@ridexapp.com before initiating the deletion request.